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How to File a Complaint or Grievance
MVBCN recognizes that conflicts and misunderstandings may occur between Members and Participating Providers or Members and MVBCN about services and treatment priorities. MVBCN values effective problem-solving and dispute resolution at all levels. It is MVBCN's goal to encourage Members to express their concerns or dissatisfaction, and to create a respectful process that enables all parties to seek satisfactory resolution.
The quality management committees of Participating Providers and MVBCN review Appeals and Formal Complaints to identify ways to improve the quality of services provided and Members' experience as service recipients. Members have the right to exercise any of their rights relating to the Complaint Process without fear of retaliation.
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