Key Observations
Consumer Comments – MH & CD
Those completing the 2006 annual survey
continue to give MVBCN Agencies high ratings.
- Rated Most Useful continues to be counseling/therapy, groups & classes, doctor visits and meds
- About 6% just want more of the same kinds of services. Parents would like more informational materials,
including about potential medication side effects and, more scheduling options in terms of days and tmes of
service.
- A small percentage were interested in more parent training and family counseling services.
Mental Health
The 9-year trend of small, incremental improvements has resulted in high consumer ratings
There was less variability, on items, among MH programs.
Consumer concerns about staff turnover were not as apparent in 2006
Alcohol & Drug
Improved numbers of surveys collected relative to last year
As a whole, consumer ratings climbed steeply - some were statistically significant.
Little variability on surveyed items among programs.
Co-Occurring Disorders – MH & CD
Renewed staff training may be needed among some new staff.
Results suggest a high level of service integration but some slippage among MH providers.
Satisfaction about getting needed COD services is high
Service coordination ratings may still be a little lower than we want.
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